Privacy Policy

We respect your need to understand how and why information is being collected, used, disclosed, transferred and stored. Thus we have developed this Policy to familiarize you with our practices. This policy sets out the way in which we process your information when you use our Website in accordance with applicable data protection laws. It is important that you read this policy together with any other policies we may provide on specific occasions when we are collecting or processing your personal data, so that you are fully aware of how and why we are using your personal data. This policy supplements the other notices and is not intended to override them.

A "Controller" is a person or organization who alone or jointly determines the purposes for which, and the manner in which, any personal data is, or is likely to be, processed. This notice is issued on behalf of Bhramanvisa as controller. A "Processor" is a natural or legal person, public authority, agency or other body which processes personal data on behalf of the Controller. As the circumstances warrant, Bhramanvisa may be Controller or Processor of your personal data.

Personal data includes any information about any user from which that person can be identified. It does not include personal data where the identity has been removed (anonymous data). You may be asked for personal data anytime you are in contact with Bhramanvisa "flairmytrip" directly or indirectly through a third party.

We do not collect any special categories of personal data about you through our Website (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

• Contact Data: Residential address, work address, email address, telephone numbers, passport scan copy, photo copy, bank statements, visa copies, ticket copies, and other visa application related documentation
• Identity Data: First name, last name, username or similar identifier, title, date of birth
• Website User Data: Usernames, passwords and other security related information used in relation to our services
• Transaction Data: Transactional history about your e-commerce activities and buying behavior. Information pertaining to any other traveller(s) for whom you made a booking through your registered Bhramanvisa "flairmytrip" account. In such case, you must confirm and represent that each of the other traveller(s) for whom a booking has been made, has agreed to have the information shared by you disclosed to us and further be shared by us with the concerned service provider(s)
• Marketing and Communications Data: Your marketing and communication preferences. We also track when you receive and read marketing communications from us, which information we use to improve our marketing services, provide you with more relevant information and improve the quality of our marketing materials
• Public Domain or Third Party Data: Data available in public domain or received from any third party including social media channels, including but not limited to personal or non-personal information from your linked social media channels (like name, email address, friend list, profile pictures or any other information that is permitted to be received as per your account settings)
• Profile Data: Information collected progressively when you visit our site including your referral website, pages you visit, actions you take, patterns of page visits and information from forms you fill in
• Technical Data: Information collected when you access our website, mobile site or mobile app including your internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you are using
• Usage Data: Information about how you use our Website
• Visa-Related Personal Data: If you request Bhramanvisa "flairmytrip" to provide visa related services, then copies of your passport, bank statements, originals of the filled in application forms, photographs, and any other information which may be required by the respective embassy to process your visa application
• Forex-Related Personal Data: If you request Bhramanvisa "flairmytrip" to provide foreign exchange (forex) related services then passport copies, A2 form, air tickets or travel authentication document to verify confirmed travel or any other documents required to process your Forex transaction

The only way we will get any kind of personal data is if you choose to give it to us in the following circumstances:

• When you make an enquiry or quotation request or make a reservation or purchase from our Website "flairmytrip.com" or through our customer service team - by email(s), letter(s), fax, on the phone or in physical store
• Any documentation you uploaded via website "flairmytrip.com" or registered login credentials
• When you register with us, subscribe to our newsletter, enter in lucky draws/competitions/surveys/feedback, send us queries or register for promotions
• When you engage with us in any online or offline event, promotions, page hosted by us on a third party platform or location

When you use our Website we will use your personal data in the following circumstances:

• Performance of a Contract: Where we need to perform a contract which we are about to enter into or have entered into with you as a party or to take steps at your request before entering into such a contract
• Legal or Regulatory Obligation: Where we need to comply with a legal or regulatory obligation that we are subject to
• Legitimate Interests: Where necessary for our interests provided that your fundamental rights do not override such interests. This can mean, for instance, that it is in our interest to monitor how you are using our Website "flairmytrip" or client portals to ensure that the security of our Website or client portals or systems is maintained. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests
• Consent: We rely on consent as a legal basis for processing your personal data in relation to sending direct marketing communications to you via email or text message

We will only process (i.e. use) your personal data when the law allows us to, that is, when we have a legal basis for processing. We generally use the information to establish and enhance our relationship with our users for the following purposes:

We may use your Personal Information available with us to ease your booking process. This information may include all the data provided by you earlier i.e. contact data. We may also use the information of travellers list as available in or linked with your account. This information is presented to the User at the time of making a booking to enable you to complete your bookings expeditiously.

• Keep you informed of the transaction status
• Send booking confirmations either via SMS or Email or on system itself or any other messaging service
• Send any updates or changes to your booking(s)
• Allow our customer service to contact you, if necessary
• Confirm your reservations with respective service providers
• Customize the content of our website, mobile site
• Request for reviews of products or services or any other improvement
• Send verification message(s) or email(s)
• Validate/authenticate your account and to prevent any misuse or abuse
• Contact you on your birthday/anniversary to offer a special gift or offer
• Send you important notices and communications regarding our products and services availed or changes to the terms and conditions and/or policies
• Send information about products and services offered by Bhramanvisa and its affiliates
• Send you payment reminders and/or travel vouchers
• Send newsletters to keep you updated on the travel sector. In the event that you don't wish to receive such intimation, you may unsubscribe this facility in the email message you receive
• Use your personal information for Marketing Promotions, Research and other programs

As a registered user, you will receive our latest product and service announcements, offers, promotions and event updates. If you wish to unsubscribe, you can choose to do so. We may also use the personal data to improve our product offering, develop and deliver products, services, content and advertising. Personal data may also be used internally for research, analysis and auditing.

Bhramanvisa "flairmytrip" may from time to time launch promotions to give its Users an opportunity to win great travel and travel related prizes. During such activity the personal information collected by us may include contact information and survey questions. We will use such information to notify contest winners and survey information to develop promotions and product improvements.

Bhramanvisa "flairmytrip" may launch travel referral or reward programs from time to time by way of which users would win travel related rewards or other rewards. We may use your personal information to enrol you in the rewards program. Depending on the reward program, each time you win a reward, Bhramanvisa "flairmytrip" may share your personal information with a third party that will be responsible for fulfilling the reward to you. You may however choose to opt out of such reward program if you choose to do so. While rewarding any user we at times may verify information of customers on selective basis for various purposes such as fraud protection or any other purpose.

Non-personal data is data which can never be used to identify an individual. We may collect information regarding customer activities on our various portals. This aggregated information is used in research, analysis, to improve and monitor products and for various promotional schemes. It may be shared in aggregated, non-personal form with third party to enhance customer experience, products offering or services.

We use cookies and other technologies to enhance your experience when you use our Website "flairmytrip.com". To that effect, we have developed a cookie policy to familiarize you with our practices. Please refer to our cookie policy for more information on how we use cookies and how you can manage your preferences.

In the interests of improving personalization and service efficiency, we may, under controlled and secure circumstances, share your Personal Information with our affiliate or associate entities.

If the assets of Bhramanvisa "flairmytrip" are acquired, our customer information may also be transferred to the acquirer depending upon the nature of such acquisition. In addition, as part of business expansion/development/restructuring or for any other reason whatsoever, if we decide to sell/transfer/assign our business, any part thereof, any of our subsidiaries or any business units, then as part of such restructuring exercise customer information including the Personal Information collected herein shall be transferred accordingly.

Your information shall be shared with the end service providers like airlines, hotels, immigration, consulate, sponsor, cab rental, railways or any other suppliers who are responsible for fulfilling your booking and processing your visa application. You may note that while making a booking with Bhramanvisa "flairmytrip" you authorize us and consent to share your information with the said service providers and suppliers. It is pertinent to note that Bhramanvisa "flairmytrip" does not authorize the end service provider to use your information for any other purpose(s) except as for fulfilling their part of service.

We may also share certain filtered Personal Information to our corporate affiliates or business partners who may contact the customers to offer certain products or services, which may include free or paid products / services, which will enable the customer to have better travel experience or to avail certain benefits specially made for Bhramanvisa "flairmytrip" customers. If you choose to avail any such services offered by our business partners, the services so availed will be governed by the privacy policy of the respective service provider.

Bhramanvisa "flairmytrip" may share your Personal Information to third party that Bhramanvisa "flairmytrip" may engage to perform certain tasks on its behalf, including but not limited to payment processing, data hosting, and data processing platforms. Occasionally, Bhramanvisa "flairmytrip" will hire a third party for market research, surveys etc. and will provide information to these third parties specifically for use in connection with these projects. The information (including aggregate cookie and tracking information) we provide to such third parties, alliance partners, or vendors are protected by confidentiality agreements and such information is to be used solely for completing the specific project, and in compliance with the applicable regulations.

Where required, we will (subject to our professional obligations and any terms of business which we may enter into with you) disclose your personal data to:

• Any person or entity to whom we are required or requested to make such disclosure by any court of competent jurisdiction or by any governmental, taxation or other regulatory authority, law enforcement agency or similar body
• Our professional advisers or consultants, including lawyers, bankers, auditors, accountants and insurers providing consultancy, legal, banking, audit, accounting or insurance services to us
• Service-providers who provide information technology and system administration services

Due to the multinational character of Bhramanvisa "flairmytrip", some of the affiliated companies and other recipients may be located in countries that do not provide a level of data protection equivalent to that set forth by the law in your home country. Bhramanvisa will take steps to make sure that such recipients act in accordance with applicable law and provide an adequate level of protection for your personal data including appropriate technical and organizational security measures, also through implementation of appropriate contractual measures to secure such transfer, in compliance with the applicable law.

Taking into account the costs of implementation and the nature, scope, context and purposes of processing as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons, we implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk of processing, including:

• The pseudonymisation and encryption of personal data
• The ability to ensure the ongoing confidentiality, integrity, availability and resilience of processing systems and services
• The ability to restore the availability and access to personal data in a timely manner in the event of a physical or technical incident
• A process for regularly testing, assessing and evaluating the effectiveness of technical and organisational measures for ensuring the security of the processing

We ensure that those who have permanent or regular access to personal data, or that are involved in the processing of personal data, or in the development of tools used to process personal data, are trained and informed of their rights and responsibilities in when processing personal data.

To protect your personal data and prevent unauthorized access, we have put in place appropriate security measures and certifications. We have SSL site and user should use it to protect the information transmission while transacting online. We require any third parties processing your information to do the implement the same levels of protection with respect to your data.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for. This includes, for example, the purposes of satisfying any legal, regulatory, accounting, reporting requirements, to carry out legal work, for the establishment or defense of legal claims.

We will retain your personal data in our databases in accordance with our document management, retention and destruction policy and applicable laws. This period may extend beyond the end of your relationship with us, but it will be only as long as it is necessary for us to have sufficient information to respond to any issues that may arise later. For example, we may need or be required to retain information to allow you to obtain credit for trip you purchased but had to cancel.

We may also need the retain certain information to prevent fraudulent activity; to protect ourselves against liability, permit us to pursue available remedies or limit any damages that we may sustain; or if we believe in good faith that a law, regulation, rule or guideline requires it.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Under certain circumstances, you have rights under applicable data protection laws in relation to your personal data. It is our policy to respect your rights and we will act promptly and in accordance with any applicable law, rule or regulation relating to the processing of your personal data.

• Right to be informed: You have a right to be informed about how we will use and share your personal data. This explanation will be provided to you in a concise, transparent, intelligible and easily accessible format and will be written in clear and plain language
• Right to access: You have a right to obtain confirmation of whether we are processing your personal data, access to your personal data and information regarding how your personal data is being used by us
• Right to rectification: You have a right to have any inaccurate or incomplete personal data rectified. If we have disclosed the relevant personal data to any third parties, we will take reasonable steps to inform those third parties of the rectification where possible
• Right to erasure: You have a right to request that certain personal data held by us is erased (also known as the right to be forgotten). This is not a blanket right to require all personal data to be deleted. We will consider each request carefully in accordance with the requirements of any laws relating to the processing of your personal data
• Right to restrict processing: You have a right to block the processing of your personal data in certain circumstances. This right arises if you are disputing the accuracy of personal data, if you have raised an objection to processing, if processing of personal data is unlawful and you oppose erasure and request restriction instead or if the personal data is no longer required by us but you require the personal data to be retained to establish, exercise or defend a legal claim
• Right to data portability: In certain circumstances you can request to receive a copy of your personal data in a commonly used electronic format. This right only applies to personal data that you have provided to us (for example by completing a form or providing information through a Website). Information about you which has been gathered by monitoring your behavior will also be subject to the right to data portability. The right to data portability only applies if the processing is based on your consent or if the personal data must be processed for the performance of a contract and the processing is carried out by automated means (i.e. electronically)
• Right to object: You have a right to object to processing being carried out by us if (a) we are processing personal data based on legitimate interests or for the performance of a task in the public interest (including profiling), (b) if we are using personal data for direct marketing purposes, or (c) if information is being processed for scientific or historical research or statistical purposes. You will be informed that you have a right to object at the point of data collection and the right to object will be explicitly brought to your attention and be presented clearly and separately from any other information
• Right not to be subject to automated decisions: You have a right not to be subject to a decision which is based on automated processing where the decision will produce a legal effect or a similarly significant effect on you

This notice is effective as of January 1, 2021. We reserve the right to update or change this Policy at any time, and we will provide you with the updated policy when we make any substantial updates at the earliest either through email or by providing a prominent notice of change on our Website. You should check the policy periodically. Your continued use of our Website after we post any modifications to the policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified notice.

If you have questions, concerns, or requests regarding your privacy or this Privacy Policy, please contact us:

• General Support: info@bhramanvisa.com
• Complaints Department: complaints@bhramanvisa.com
• Phone Support: 9930209399 / 8108293990